Since implementation our system has been a key factor in the growth of X9 Services to become a key player in the patient transportation industry. 

X9 Services Ltd provide transportation services to hospital patients across the United Kingdom. They required a Patient Allocation system to assist their call centre in the allocation of patients to vehicles and to track pick-ups, arrivals and lost/cancelled journeys.

The MS Access solution utilises drag-and-drop functionality to provide a quick, functional and versatile user interface in which appointments can be literally ‘dragged’ and ‘dropped’ to vehicles awaiting allocation. The system warns the user if a special need appointment has been allocated to an unsuitable vehicle (e.g. a stretcher to a car) and will not allow a vehicle to exceed its capacity. Driver sheets are produced detailing pick-up, drop-off and special needs information. A parallel ‘Reception Desk’ system automatically updates the database as patients are checked-in and checked-out of the hospital. Incidents can be reported and tracked and detailed MI reports keep the management up-to-date.

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